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Find out how to get help if you're struggling to pay for your water bill

February 01, 2017 at 3:25 PM

Welsh Water has announced that it will be giving help to customers who are struggling to pay their water and wastewater bills. If accepted onto Welsh Water’s ‘HelpU’ tariff, customers who have a total household income of £15,000 or less could be able to limit their annual water bills to £190.

If you feel that you are eligible for this scheme, you are encouraged to contact Welsh Water directly on 0800 052 0145, or on its website, where an income calculator will tell you if you're eligible for the HelpU tariff.

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Alternatively, you could find that your water bill is reduced by installing a water meter. This would mean that you are only charged for the water that you use. You can find out if you’re eligible for this by visiting its Water Meter Calculator.

If you find that a water meter is not helping you to the extent that you’d hoped, there is a two-year window after you switch in which you can revert back to your previous payment method.